Working out where generative AI genuinely helps, choosing platforms and vendors, and getting AI from a pilot into everyday use, within New Zealand's expectations on accessibility, privacy, te ao Māori and public trust.
In my experience AI work stalls less on the technology than on the basics around it: nobody has decided what good looks like, the content isn't ready, or the people who have to support it weren't part of the decision. Strategy work is mostly about getting those right early.
What it covers
- Finding and prioritising the use cases where AI genuinely helps
- Vendor-neutral evaluation of platforms and vendors
- Roadmaps and long-term recommendations leadership teams can act on
- Responsible adoption, with reference to the NZ Public Service AI Framework and the Algorithm Charter
Where I've done it
- Briefed MBIE leadership and channel teams on the direction for AI-assisted search
- Facilitated a cross-team findability strategy workshop that produced a roadmap and action plan
- Developed a search roadmap and long-term recommendations for AI-assisted search across MBIE's websites
- Connected a network of New Zealand government search and findability practitioners
- Coordinated WCAG 2.2 accessibility audits across Health New Zealand's public and staff platforms
Search roadmap · Findability at MBIE
How I like to work
- Vendor-neutral when comparing tools and platforms
- Decisions backed by test questions and evidence, not demos
- Plain English that leadership teams can act on
- Methods and documentation that stay with the team